Hotel Work Samples

Attention to detail

S: check-in for hotel guests; T: check information such as identity, room type,

amount and date; A: check every detail clearly to avoid mistakes; R: check-in

successfully, and guests are clearer about the information

Analytical problem-solving

S: processing the hotel guest's order; T: the guest has booked the wrong date to

check-in and there are no rooms of the same type left on the day; A: informing

the guest that the order information is not today and that there are no rooms of

the type left, communicating with the guest that the suite is also a good deal and

that he can enjoy a better room type; R: the guest is satisfied with the suite

Customer Service

S: a foreign guest needs to send a parcel; T: contact the courier and inform the

foreign guest of the time; A: act as a translator for them to let them understand each other; R: the foreign guest successfully sends the parcel and the courier completes the order successfully